Dear GoDaddy – Your customer service is horrible

Dear GoDaddy

Please do not send me a canned response to my third message about my site(s) not being accessible.

Please do not include “advertisements” for additional products when if you read my message you can obviously see I am unhappy.

Please know that I am on my last nerve and actively looking for a new service provider.

24/7 Sales & Support: (480) 505-8877 – 24/7 Billing Support: (480) 505-8855

Our support staff has responded to your request, details of which are described below:

Discussion Notes
Support Staff Response
Dear Teddy,

Thank you for contacting Online Support.

I understand you have been unable to access the website when you visit teddyburriss.com/blog &burrissconsulting.com/tlburriss. Upon review of the issue, it appears that I am able to successfully resolve the pages when I visit teddyburriss.com/blog & burrissconsulting.com/tlburriss. You may need to clear your browser cache if you are still unable to access the website. Clearing your browser’s cache might help alleviate many problems including:

    • Failing log in attempts to any website
    • Out of date information displaying on a website
    • Slow Web browser performance

Before clearing your cache, log out of any websites you’re currently logged in to.

To Clear Your Cache in Google Chrome™

Open the Tools menu, and select Clear Browsing Data.

Select Empty the cache.

From the Clear data from this period list, select Everything.

Click Clear Browsing Data.

To Clear Your Cache in Internet Explorer® 8

Open the Tools menu, and select Internet Options.

Click on the General tab in the dialog box.

Under Browsing History, click Delete...

Select Temporary Internet Files and History, and Cookies and any other private data you want to delete.

Click Delete.

To Clear Your Cache in Internet Explorer 9 and 10

From the Tools menu, select Safety, and then select Delete Browsing History.

To Clear Your Cache in Mozilla Firefox®

Open the Tools menu, and select Clear Recent History.

In the Details list, select Cache, and any other private data you want to delete.

Click Clear Now.

To Clear Your Cache in Mozilla Firefox 15

From the Firefox menu, click Options.

Go to the Privacy tab.

Click Clear recent history.

Select a Time range to clear, and then click Clear Now.

To Clear Your Cache in Netscape®

Open the Edit menu, and select Preferences.

Expand the Advanced menu by clicking on the plus sign (+).

Select Cache, and click Clear Cache.

Click OK.

To Clear Your Cache using Firefox® on a Macintosh®

Open the Tools menu, and select Clear Recent History.

In the Details list, select Cache, and any other private data you want to delete.

Click Clear Now.

To Clear Your Cache Using Safari® on a Macintosh®

From the Safari menu, select Preferences.

Go to the Privacy tab.

Next to Cookies and other website data, click Details.
NOTE: You can also click Remove All Website Data to completely clear the browser’s cookies.

Select the websites for which you want to remove cookies, and then click Remove.

Click Done.

To Clear Your Cache Using Safari on iOS®

Open the Settings application.

Tap Safari.

Tap Clear Cache.

Please let us know if we can assist you in any other way.

Regards,
Gilbert P.
Online Support

Customer Inquiry
FYI – here is the message I get when trying to access my sites (teddyburriss.com/blog or burrissconsulting.com/tlburriss)

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Apache Server at www.teddyburriss.com Port 80

Customer Inquiry
Name : Teddy Burriss
Domain Name : teddyburriss.com
ShopperID : 31052231
Phone : ——-
Shopper Validated : Yes
Browser : Mozilla/5.0 (Macintosh; Intel Mac OS X 10_8_2) AppleWebKit/537.22 (KHTML, like Gecko) Chrome/25.0.1364.160 Safari/537.22
Issue :
Repeatedly my site & the blogs that are on it are unaccessible. I called and talked to support a few weeks ago, however, the problem persists. please help me to make my site & the associated blogs on it accessible.

 

If you need further assistance with this matter, please contact customer service at (480) 505-8877 and reference [Incident ID: 18142818].

Please let us know how we are doing by completing the survey located here.

To thank you for your patience, we’d like you to enjoy 20%* off your order of $65 or more at GoDaddy.com. Simply use source code gdbb687 when you order or mention the code when you call (480) 505-8877.

Thanks,
Go Daddy

P.S. As a Go Daddy customer you’re already a member of our affiliate program. Click here to start earning commission instantly.

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