Dear GoDaddy – Your customer service is horrible

Dear GoDaddy

Please do not send me a canned response to my third message about my site(s) not being accessible.

Please do not include “advertisements” for additional products when if you read my message you can obviously see I am unhappy.

Please know that I am on my last nerve and actively looking for a new service provider.

24/7 Sales & Support: (480) 505-8877 – 24/7 Billing Support: (480) 505-8855

Our support staff has responded to your request, details of which are described below:

Discussion Notes
Support Staff Response
Dear Teddy,

Thank you for contacting Online Support.

I understand you have been unable to access the website when you visit teddyburriss.com/blog &burrissconsulting.com/tlburriss. Upon review of the issue, it appears that I am able to successfully resolve the pages when I visit teddyburriss.com/blog & burrissconsulting.com/tlburriss. You may need to clear your browser cache if you are still unable to access the website. Clearing your browser’s cache might help alleviate many problems including:

    • Failing log in attempts to any website
    • Out of date information displaying on a website
    • Slow Web browser performance

Before clearing your cache, log out of any websites you’re currently logged in to.

To Clear Your Cache in Google Chrome™

Open the Tools menu, and select Clear Browsing Data.

Select Empty the cache.

From the Clear data from this period list, select Everything.

Click Clear Browsing Data.

To Clear Your Cache in Internet Explorer® 8

Open the Tools menu, and select Internet Options.

Click on the General tab in the dialog box.

Under Browsing History, click Delete...

Select Temporary Internet Files and History, and Cookies and any other private data you want to delete.

Click Delete.

To Clear Your Cache in Internet Explorer 9 and 10

From the Tools menu, select Safety, and then select Delete Browsing History.

To Clear Your Cache in Mozilla Firefox®

Open the Tools menu, and select Clear Recent History.

In the Details list, select Cache, and any other private data you want to delete.

Click Clear Now.

To Clear Your Cache in Mozilla Firefox 15

From the Firefox menu, click Options.

Go to the Privacy tab.

Click Clear recent history.

Select a Time range to clear, and then click Clear Now.

To Clear Your Cache in Netscape®

Open the Edit menu, and select Preferences.

Expand the Advanced menu by clicking on the plus sign (+).

Select Cache, and click Clear Cache.

Click OK.

To Clear Your Cache using Firefox® on a Macintosh®

Open the Tools menu, and select Clear Recent History.

In the Details list, select Cache, and any other private data you want to delete.

Click Clear Now.

To Clear Your Cache Using Safari® on a Macintosh®

From the Safari menu, select Preferences.

Go to the Privacy tab.

Next to Cookies and other website data, click Details.
NOTE: You can also click Remove All Website Data to completely clear the browser’s cookies.

Select the websites for which you want to remove cookies, and then click Remove.

Click Done.

To Clear Your Cache Using Safari on iOS®

Open the Settings application.

Tap Safari.

Tap Clear Cache.

Please let us know if we can assist you in any other way.

Regards,
Gilbert P.
Online Support

Customer Inquiry
FYI – here is the message I get when trying to access my sites (teddyburriss.com/blog or burrissconsulting.com/tlburriss)

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Apache Server at www.teddyburriss.com Port 80

Customer Inquiry
Name : Teddy Burriss
Domain Name : teddyburriss.com
ShopperID : 31052231
Phone : ——-
Shopper Validated : Yes
Browser : Mozilla/5.0 (Macintosh; Intel Mac OS X 10_8_2) AppleWebKit/537.22 (KHTML, like Gecko) Chrome/25.0.1364.160 Safari/537.22
Issue :
Repeatedly my site & the blogs that are on it are unaccessible. I called and talked to support a few weeks ago, however, the problem persists. please help me to make my site & the associated blogs on it accessible.

 

If you need further assistance with this matter, please contact customer service at (480) 505-8877 and reference [Incident ID: 18142818].

Please let us know how we are doing by completing the survey located here.

To thank you for your patience, we’d like you to enjoy 20%* off your order of $65 or more at GoDaddy.com. Simply use source code gdbb687 when you order or mention the code when you call (480) 505-8877.

Thanks,
Go Daddy

P.S. As a Go Daddy customer you’re already a member of our affiliate program. Click here to start earning commission instantly.

Urgent Notice – There is a lot of money for you awaiting your reply

I get an email like this weekly – this one is by far the most interesting. Who ever this SCAMMER is, he/she spent a lot more time than most with this effort.
Images, Acronyms, even a fairly well (ridiculous but well) crafted Legal Notice
(FYI – I copied and pasted as is – no editing at all)
from:  F.B.I WASHINGTON D.C fbidirectoroffice@fbi.gov
reply-to:  fbidirectoroffice@superposta.com
to:
date:  Fri, Nov 16, 2012 at 5:54 AM
subject:  F.B.I -WE NEED A RESPONSE URGENTLY
     
 
ANTI-TERRORIST AND MONETARY CRIMES DIVISION
FBI HEADQUARTERS WASHINGTON DC
FEDERAL BUREAU OF INVESTIGATIONS J.EDGAR HOOVER BUILDING
935 PENNSYLVANIA AVENUE, NW WASHINGTON, D.C. 20535-0001
Ref: FBI/DC/25/113/13/2012
 
 
 
 
   Urgent attention needed
 
  We have been informed through our global intelligence monitoring network that the sum of $10.500, 000.00, has been released from a bank in Africa bearing your name as the beneficiary without dist certificate to clear your name and fund from every terrorist or drug or money laundering activities
 
The bank knowing fully well that they do not have enough facilities to make this payment from any part of the world to your account directly, used what we know as a secret diplomatic transit payment (s.t.d.p) method to make the payment. direct transfers are difficult and secret diplomatic transit payment (s.t.d.p) are not  usually made unless the funds are  related to terrorist activities and we ask why must your payment be made in  a secret transfer if your transaction  is legitimate.
 
We do not want you to get into trouble as soon as these funds reflect in your personal account, so it is our duty as an international agency to correct these little problems before this fund reflects into your personal account.
we advice you to contact us immediately, as your funds have been stopped and are being held in our custody, until you are able to provide us with the dist certificate within 3 days from the country that authorized the transfer to certify that the funds that you are about to receive are terrorist/drug free or we shall have cause to impound the payment and subsequently prosecute you for cross border terrorist financial activites.
 
based on our findings, our investigative department wish to warn you against some miscreants, hoodlums and touts who go about scamming innocent people by claiming to be who they are not and thereby tarnishing the image of this wonderful country. By sending out fraudulent emails without our official logo and emblem we shall release your funds immediately we receive this legal document and we will ensure that you receive your payment without any further delay.
 
Note
 
We decided to contact you directly by email to acquire the proper verifications and proof from you to show that you are the rightful person to receive this fund, because of the huge amount involved. Be informed that the funds are now with a top bank in the united state in your name and under the monitoring/custody of the FBI. At the moment, we have asked the bank not to release the fund to anybody that comes to them, unless we instruct them to do so, and only if we receive the dist certificate this is to enable us carry out a comprehensive investigation first before releasing the fund to you.
 
hence, you are to forward your  dist certificate to us immediately if you have it in your possession, if you do not have it, then  let us know so that we will direct you  to the  appropriate  authority to  obtain the certificate then you are to send  it to our office. And thereafter, we will instruct the bank holding the funds, to go ahead and credit your account immediately. If you fail to provide the documents to this office, we will prosecute you and take appropriate action against you for not proving the legality of the funds.
 
Finally if you truly want to receive this funds without F.B.I troubles then reconfirm the following below
 
Name………………………………………………….
Address………………………………………………..
Sex………………………………………………………
Contact number………………………………………..
Country of origin of funds……………………………..
 
 
Yours Faithfully
 
SPECIAL AGENT  JUKE  WILLIAMS
FOR  FBI DIRECTOR
MR. ROBERT S. MUELLER.
 
 
 
 
 
cc: general intelligence department (GID)
cc federal bureau of investigation (fFBIi)
cc .internet crime complaint center (ic3)
cc: Asia pacific group on money laundering (APG)
cc: international monetary fund (IMF)
cc: international organization of securities commissions (IOSCO)
cc: international banking security association (IBSA)
cc: world customs organization (WCO)
cc: inter-American development bank (IADB)
cc: national white collar crime center (NW3C)
cc: bureau of justice assistance (BJA)
cc: supreme court of South Africa(SCA)
 
 
 
LEGAL NOTICE:
Unless expressly stated otherwise, this message is confidential and may be privileged. It is intended for the addressee(s) only. Access to this e-mail by anyone else is unauthorized. If you are not an addressee, any disclosure or copying of the contents or any action taken (or not taken) in reliance on it is unauthorized and may be unlawful. If you are not an addressee, please inform the sender immediately.
 
AVISO LEGAL:
Salvo que se indique lo contrario, este mensaje es confidencial y puede ser privilegiada. Se pretende a su destinatario (s)solamente. El acceso a este e-mail por cualquier otra persona no estб autorizado. Si usted no es un destinatario, cualquier divulgaciуn o copia de lacontenidos ni de cualquier acciуn realizada (o no) en la dependencia en que no estб autorizado y puede ser ilegal. Si no son unadestinatario, por favor notifique al remitente de inmediato
 

97.54% of Statistics are real

97.54% of political season statistics are false & can’t be supported

87.65% of the time statistics are only used to fuel a confrontation

75% of the people polled believe that statistics that written are more likely to be true. 87% of the people polled doubt statistics that aren’t

68% US citizens won’t participate in a telephone poll event unless they are getting paid for the time and information they provide the pollster.

  • Rats destroy an estimated 33% of the worlds food supply each year.
  • The Mall in Washington D.C. is 1.4 times larger than Vatican City
  • You have a greater chance of being hit by falling airplane parts than by being attacked by a shark.
  • 90% of New York cabbies are newly arrived immigrants.
  • American Airlines saved $40,000 in 1987 by eliminating one olive from each salad in first class.
  • A sneeze travels out of your mouth at over 100mph and can kill a fly.
  • Statistics are available for just about any subject. Most of the times statistics are intended to fuel the public opinion about something that is either political

OK – let me clear something up right now. I made up the graph and the first four statistics and the other statistics came from a joke website.

What is the point of this? To make us all think. To make us consider the power of the statistics we are reading and to consider the source of the statistics.

While writing this post I found this question on answers.yahoo.com: “Is there a way to verify statistics given from a website?”

One of the responses asked this follow up question “[….] Are there any government sites that would validate this statistic.”

This is so typical. We are led to believe that our governments (National, State, Local) will provide us with real and honest statistics.  50% of us believe this may or may not be true (OK – I made this up too)

Here are some interesting and humorous quotations about statistics:
(Found on http://www.quotationspage.com & http://www.quotegarden.com/)

  • There are three kinds of lies: lies, damned lies, and statistics. Benjamin Disraeli (1804 – 1881)
  • USA Today has come out with a new survey – apparently, three out of every four people make up 75% of the population. David Letterman
  • Statistician: A man who believes figures don’t lie but admits that under analysis some of them won’t stand up either. Evan Esar
  • Statistics: The only science that enables different experts using the same figures to draw different conclusions. Evan Esar
  • Smoking is one of the leading causes of statistics. Fletcher Knebel
  • A single death is a tragedy; a million deaths is a statistic. Joseph Stalin
  • There are two kinds of statistics, those you look up and those you makeup –  Rex Stout
  • Torture numbers and they’ll confess to anything.  ~Gregg Easterbrook
  • 98% of all statistics are made up.  ~Author Unknown
  • Statistics are like bikinis.  What they reveal is suggestive, but what they conceal is vital.  ~Aaron Levenstein
  • Say you were standing with one foot in the oven and one foot in an ice bucket.  According to the percentage people, you should be perfectly comfortable.  ~Bobby Bragan, 1963
  • Statistics can be made to prove anything – even the truth.  ~Author Unknown
  • Statistics are human beings with the tears wiped off.  ~Paul Brodeur, Outrageous Misconduct
  • Facts are stubborn things, but statistics are more pliable.  ~Author Unknown
  • Lottery:  A tax on people who are bad at math.  ~Author Unknown
  • He uses statistics as a drunken man uses lamp-posts – for support rather than for illumination.  ~Andrew Lang
  • One more fagot of these adamantine bandages is the new science of Statistics.  ~Ralph Waldo Emerson
  • Statistics are like women; mirrors of purest virtue and truth, or like whores to use as one pleases.  ~Theodor Billroth
  • Do not put your faith in what statistics say until you have carefully considered what they do not say.  ~William W. Watt
  • Then there is the man who drowned crossing a stream with an average depth of six inches.  ~W.I.E. Gates
  • There are two kinds of statistics, the kind you look up and the kind you make up.  ~Rex Stout, Death of a Doxy
  • I always find that statistics are hard to swallow and impossible to digest.  The only one I can ever remember is that if all the people who go to sleep in church were laid end to end they would be a lot more comfortable.  ~Mrs. Robert A. Taft
  • Satan delights equally in statistics and in quoting scripture….  ~H.G. Wells, The Undying Fire
  • The average human has one breast and one testicle.  ~Des McHale
  • While the individual man is an insoluble puzzle, in the aggregate he becomes a mathematical certainty.  You can, for example, never foretell what any one man will be up to, but you can say with precision what an average number will be up to.  Individuals vary, but percentages remain constant.  So says the statistician.  ~Arthur Conan Doyle
  • A statistical analysis, properly conducted, is a delicate dissection of uncertainties, a surgery of suppositions.  ~M.J. Moroney
  • Statistics may be defined as “a body of methods for making wise decisions in the face of uncertainty.”  ~W.A. Wallis
  • After all, facts are facts, and although we may quote one to another with a chuckle the words of the Wise Statesman, “Lies – damned lies – and statistics,” still there are some easy figures the simplest must understand, and the astutest cannot wriggle out of.  ~Leonard Courtney, speech
  • Statistics are just a way for the mathematician to evangelize his faith.  ~Hunter Brinkmeier
  • The theory of probabilities is at bottom nothing but common sense reduced to calculus.  ~Laplace, Théorie analytique des probabilités, 1820
  • I abhor averages.  I like the individual case.  A man may have six meals one day and none the next, making an average of three meals per day, but that is not a good way to live.  ~Louis D. Brandeis
  • I could prove God statistically.  Take the human body alone – the chances that all the functions of an individual would just happen is a statistical monstrosity.  ~George Gallup

In summary – Listen to statistics that are important to you – consider the source and if you find them hard to believe – try to validate them.

By the way – 75% of the people who read this entire blog post will wish that I wrote more.

I want my refrigerator

Back in February 1997 I bought my first house in North Carolina.

My wife and I visited the house a few times during the search and eventually agreed to buy it. We met with both Real Estate agents, (the Sellers Agent and our Buyers Agent) and put the plan together.

Everything went well except for two things.

1 – Radon test showed slightly higher levels so we had to get a Radon Mitigation Specialist to put in a Fan to suck the Radon out from under the basement Slab and blow it out over the roof. The cost was about $1000, but the homeowner was obligated to pay for this.

2 – During all visits to the house there had been a refrigerator in the kitchen. During the final walk through on the day of settlement, the refrigerator was gone. I asked the Sellers Agent what happened to my refrigerator. She did not know.

I told her, “No worries, we’ll settle upon the removal of the refrigerator at the settlement table.”

We finished the walk-thru and headed off to the settlement table. While driving there with my wife I said, “I want my refrigerator, no if ands or butts!”

I could go on and on about how the settlement table conversation went, but I’ll collapse it.

I wanted my refrigerator, they said it was thrown away, my Settlement Attorney made one phone call and got me $1000 as compensation for the refrigerator that should not have been removed. I was happy, my wife was happy, the Sellers Agent and home owner were not, but that was not my problem. Success – I got my refrigerator!!!

For most of us, this would be the end of the story, but it is far from over.

We finished the real estate settlement work and I immediately drove to a local appliance store to get my new refrigerator.

I decided to spend the entire $1000 on a really nice refrigerator. I went with the double door, extra-large one with the ice maker in the door.

We picked out the color that my wife wanted and arranged for it to be delivered.

Within two days the deliver guys showed up and brought the refrigerator to the front door.

Here is FAIL #1 – it would not fit in the front door.

The Delivery guys had to take the doors off and bring it into the house in three pieces.

They rolled it into the kitchen.

Here is FAIL # 2 – It would not fit in the space where the old one was.

With a little chuckle in their voice, the delivery guys asked me what I wanted to do. “Leave it in the middle of the kitchen, and go away,” I said, not so happily.

It took me almost a week to cut the countertop, move a top cabinet and adjust the spacer beside the dishwasher to get the refrigerator into place.

The whole time my wife kept laughing at me.

The previous home owner threw away my original refrigerator, I got my $1000 allowance for a new one and a week later I got it into the kitchen.

It’s all good, despite the chaos I put myself thru.

I do this often and used to it.

 

 

 

Buying a Used Car – Classic story

This past Monday was a dreary wet November 2010 day in Winston-Salem. I went to a local car dealership to assist my daughter (let’s call her Myrtle) with the last steps of purchasing a used car.

She had already met the Used Car salesman. For this story, let’s call him Steve.
Myrtle knew what car she wanted, how much she was going to pay for it and that she was going to trade her 2003 car in on this newer car. She even knew what to expect for the trade in value of her old car. Myrtle was very well prepared for this transaction.

She told me before we met at the dealership that the Steve made her uncomfortable. Apparently Steve represented all Used Car Salesman across the country very well with his stereotypical mannerism. I suggest that she get past this and purchase the car she had her eyes set on. She agreed.

Myrtle and I drove separate cars to the lot and got out of our respective cars simultaneously. As if on cue, walking across the parking lot toward us was Steve. I tried to hold back a half a step so that he could address my daughter first, but no. He side stepped her and reached over to me, arm extended saying, “Hello Sir, are you here to buy a car?”

I immediately responded with “No, I am not.” I pointed to Myrtle and said, “Please meet your customer. I think you have already met before. She needs your attention.”
He then addressed Myrtle and asked her if she was ready to buy that car. Myrtle acknowledged that she was ready, but wanted me to see it first. Steve led us to the car and then went to get the car keys.

During Steve’s absence Myrtle said, “Dad – that was ridiculous. He knew I was here to buy the car. Ignoring me as we walked up made me feel like he only wants to deal with a man, not a women. If I did not really want this car I would just leave now.”

I suggested that she not get upset with his sexist manner and just go for the deal. She agreed.
Steve returned a few moments later and we got in the car and drove it around the lot. It really is a nice car and exactly what Myrtle needed. As we drove around for a few minutes Steve continued doing well representing used car salesman around the world. He bantered with me and fired off one-liners and witty retorts to all of my statements. I did well egging him on as anyone would expect from me. He seemed pleased with himself to be able to keep up with my well-honed sense of wit. (OK – that was a little self-serving and I know it – It is my blog).
As we headed back to the front of the dealership I brought Steve back to the task at hand.
“Steve, I know that your customer really wants this car. I suggest that when we get back you find out exactly how much you will sell this car to her for.”

I continued on with, “I know for a fact that your customer lives on a very low teacher’s salary and really needs to buy this car for about $500 less than the sticker says on the window. Will you see what you can do for her please?” Steve responded with he would ask his manager and let us know.

I then reminded Steve that Myrtle was going to trade in her other car and he needed to tell her exactly how much he would give her for that car, regardless of the price of the one she wanted to buy. Steve was all over that.

When we parked the car, Steve escorted us up to the “Room” You know, the little room with one desk, a chair for the salesman and 2 chairs squeezed up against the wall in front of the desk for the clients. The only thing on the desk was a big old monitor for the computer and a keyboard & mouse. There has to be some research that says this is he only way to “Seal the Deal”. All dealerships are setup the same way.

Steve offered us water or coffee, which we politely declined and then said he would be right back as he walked away to get paperwork.

Sure enough, as if on cue, he walked over to another younger guy (later I learned that this was Billy) and laid a piece of paper in front of him, as if to ask for permission to sell the car for less money. I watched as heads nodded, fingers pointed, they looked out the window as if at the car, then they looked out another window as if at Myrtle’s old car. Classic used car salesman activity. It was almost as if I were watching a movie. I tried hard not to laugh out loud. I believe I did let out a low giggle.

Within a few moments, Steve was back in the office, sitting down in front of us ready to present the deal.

Steve looked at me and said, “I can sell that car to you for $500 less than listed and I’ll give you $1000 for your car.”

I looked Steve right in the eye and said, “That’s great Steve, but I don’t want the car and I don’t own the other one. I suggest you talk to your customer, she’s right here.”

Myrtle appeared quite disturbed at this time. Steve repeated the offer to Myrtle.

Here is where the transaction started going downhill even faster.

Steve then giggled a little and made the following three statements, almost in rapid succession.

“I love selling cars to women, you can get them to do just about any..,” then he caught himself and spun the statement into “They will do just about anything they want to do, where a man will ask questions and check out the deal completely first.” He giggled again.

“I can’t stand selling cars to Asians. They may be smart, but, even if they think they can drive a car, they can’t. I get freaked out every time I see one heading towards me for a test drive. I will not get in a car with them.” Again, he giggled.

“Now gay men, I love selling cars to gays. They know what they want and will pay what you want them to pay for it, no questions asked. I love those gays.”

Neither Myrtle nor I responded to any of his statements at all until he finished the gay statement. I have already caught the redness of Myrtle’s neck and knew first hand that this meant she was very uncomfortable.

As soon as he finished his third statement and before he started to giggle again, I stood up and declared to him, “Steve, you have gone over the line now. You do not know me, and you do not know your customer and even if you did, racial and bigoted statements like those are totally inappropriate.”

I looked at Myrtle and said to her, “If you want to leave now and go somewhere else to buy your next car, I fully understand.” Myrtle’s reply was clear and decisive. “Dad, I want that car, I just do not want to buy it from him.” As she pointed at Steve, she said, “Please find me another salesman with better manners who can help me.” Myrtle was both upset and mad!

I looked at Steve and suggested he leave and have someone else come help us. Steve started offering apologies for his statements and even excuses.

He said, “I’ve used those lines a million times and never offended anyone before now. I don’t believe they offended you.”

I replied, “Steve it does not help your case at all to accuse the customer of being 1 in a million who can’t take an offensive joke. Please get us another salesman to work with now.”
Steve walked away and into an office where what appeared to be another salesman sat. With a few quick words between the two, Steve returned with salesman #2 who we will call Bob.

As he walked up to us, Steve said, “This is Bob; I have been working with him for a very long time and respect him. He will do a very good job for you.”

Maybe I should not have responded with, “Thanks Steve, but I am not sure if your opinion of Bob matters to me after hearing your opinions of women, Asians and gay men.” I don’t think Steve heard me. He did not reply.

Bob introduced himself and proceeded to apologize for us getting “off on the wrong foot” with Steve. I did well to keep my cool and then clearly informed Bob, that we did not get off on the wrong foot with Steve. “Steve screwed up by being a bigot and racist with the comments he used while working with us. That is much different than simply, Getting off on the wrong foot.” Bob apologized again for not understanding and then dropped the conversation.

We all sat back down to continue the process at hand. Bob picked up the transaction well. He reviewed the figures that Steve had written down and began to inform Myrtle of her finance and warranty options. He told her that the finance lady would go over them with her. Myrtle told him that she was paying cash and would not need finance help. No worries replied Bob, the finance lady would still be involved. (yeah, to try to sell the add-ons)

However, Myrtle was still very rustled about what had just happened. She responded to Bob as best she could, but it was quite clear she was still upset. During their discussion another gentleman walked in and interrupted the conversation.

He introduced himself to us, “Hello, I am Billy (for the sake of this story). I’m the sales manager here and I overheard the conversations you had with Steve and Bob. ”

Now, Billy is a young guy, however he apparently had read the Used Car Salesman manual many times. He proceeded to apologize for any offensive statements made by Steve, “Steve is a really good salesman, he knows about as much as any one man can know about used cars. And we are all good people here, we are not racist at all, heck, we even have a Greek working for us”, as he pointed to Bob with his olive skin and jet black, yet thinning hair.

Billy continued with, “I hope that you do not judge the value of this dealership on the comments made by one employee.”

I decided that Billy needed some good customer service coaching as well, “Billy, if you want your customer to not judge this dealership on the actions of one of your Senior and well trained salesman, then I suggest you give her a gratuitous apology that she will remember.”

Billy’s retort indicated that the book he read was somewhat lopsided, “What do you mean?”
“Billy, I mean if you want your customer to remember something very positive about her transaction here and to think good thoughts about the dealership, give her an additional discount on the car she is buying and make the end of this transaction more very re-Markable.”

Billy still did not catch on, “How am I going to be sure that even if I give her a bigger discount she is not going to still speak bad of our dealership when she leaves?”

Wow, I had my hands full with this one, “Billy, it’s rather easy. If you do not look her directly in the eye and apologize to her with some level of compassion, and give her an additional value offer, likely in the form of a bigger discount, I am quite certain your customer will only remember the remarks made by Steve and how it made her feel. If she leaves this building elated at the way it turned out, rather than still upset at Steve, she is less likely to speak ill of the dealership. Your actions at this point will alter the risk you have here. What will you do?”

He heard me! Billy turned and looked Myrtle directly in the eye and told her this, “Myrtle, I am very sorry for how this transaction has gone for you. I want you to think positive thoughts about all of the people who work here and I want you to know that we care about our customers. I am going to give you an additional $200 off the price of that car as an offer of apology. Will you be able to speak positively about our dealership once you leave with you new (used) car?”

Myrtle had begun to calm down at this point. “Yes, Billy, thank you very much.”

From that point forward, the transaction wrapped up very calmly and quickly. Yes, they tried to convince Myrtle that her car would need lots of additional warranties, spill proofing, bird drop protection and loaner car support, all of which Myrtle already knew the reply for. “No thank you” Myrtle drove off in her new (used) car, smiling and happy.

I am sure that over the next few days she told the story of the well trained yet impolite salesman. I am also sure she either did not mention the name of the dealership and she ends the story with, “But the dealership guys were really great, despite the 1 person there.”

To wrap this story up:

Does anyone have the book, “Used Car Salesman for Dummies”? I would like to see what it teaches.

And, is there any hope for used car salesman who should have retired 20 years ago?

This has been another story from Teddy Burriss. I hope you enjoyed it.